Customer Service

  1. Developed by: Md. Syafiq Zain

Question 1: You should greet and say the company's name when you answer the phone.
 True
 False

Question 2: Your attire matters when dealing face to face with customers.
 True
 False

Question 3: You should tell the customer if he/she is at fault.
 True
 False

Question 4: Argue with the customer. Stand for your right.
 True
 False

Question 5: Apologize to customer even if the fault was done by another staff.
 True
 False

Question 6: When shaking hands, your hand should go soft and let the other party squeeze it.
 True
 False

Question 7: Feedback by clients or customers is not important.
 True
 False

Question 8: We must put ourselves in the customers' shoes if they lodge a complaint.
 True
 False

Question 9: Repeat customer's complaint after they have said it to be sure.
 True
 False

Question 10: Give away name cards with only one hand.
 True
 False

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