Customer Service

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10 Questions - Developed by: Md. Syafiq Zain - Developed on: - 29.783 taken - User Rating: 4.2 of 5.0 - 5 Votes

  • 1
    You should greet and say the company's name when you answer the phone.
  • 2
    Your attire matters when dealing face to face with customers.
  • 3
    You should tell the customer if he/she is at fault.
  • 4
    Argue with the customer. Stand for your right.
  • 5
    Apologize to customer even if the fault was done by another staff.
  • 6
    When shaking hands, your hand should go soft and let the other party squeeze it.
  • 7
    Feedback by clients or customers is not important.
  • 8
    We must put ourselves in the customers' shoes if they lodge a complaint.
  • 9
    Repeat customer's complaint after they have said it to be sure.
  • 10
    Give away name cards with only one hand.

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