Disputes

  1. Developed by: Alicia

Let's test your knowledge on Disputes.

Question 1: Member goes to ATM and doesn’t get money - what should you do?
Call the Help Desk
Laugh at them
Fill out Stop Payment Form
Nothing if the member did not have the money come out of the account
Fill out Dispute Form

Question 2: Member goes to ATM, doesn’t get money and it comes out of his/her account - what do you do?
Tell them better luck next time
Have them go to a different ATM
Call the Police
Cut up their Debit Card and order a new one
Fill out a Dispute Form

Question 3: Member has Auto Insurance come out of his/her account and needs to stop it just this one time.
Tell the member there is nothing we can do
Fill out a Stop Payment form and write ONE TIME STOP
Call the help desk
Fill out a Dispute Form
Fill out a Stop Payment Form

Question 4: Member has gym membership taken out of account and wants to stop it permanently.
Tell them to go to the gym and stop it
Call the Help Desk
Tell them there is nothing we can do
Fill out Stop Payment Form and ACH Revocation
Fill out Dispute Form

Question 5: Member feels he/she was charged the incorrect amount for a transaction while using a debit card.
Tell the member to go to the place that took the money out
Call the Help Desk
Change the member 10.00 for a stop payment
Fill out Stop Payment
Fill out a Dispute Form

Question 6: Member did not recognize a processed check from Frontier Citizens that cleared account.
Charge 10.00 to stop it
Close the Account
Have member Dispute the Transaction
Call the help desk
Fill out a Stop Payment form and have Tammy return it

Question 7: Member had a transaction for Sears come out of account that they are saying is not theirs. It came out as a Processed Check
Nothing we can do
Call the Help Desk
Fill out stop payment
Fill out Dispute Form

Question 8: Member has a transaction pending from an out of town company. They have not been in that town for over a week and needed more information on transaction.
Wait for transaction to come out and then dispute it
Call the Help Desk
Charge their friends account
Close the Account down

Question 9: Member had a check that was stale dated clear her account.
Try to dispute the transaction
Fill out a stop payment form
Protest the check
Call the Help Desk

Question 10: Member had an ach item (ARS) come out twice. He only authorized one of the items
Close account
Tell the member they will have to be charged twice
Fill out Dispute Form
Call Help Desk

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