star goldstar goldstar goldstar goldstar greyFemaleMale
10 Questions - Developed by: Alicia - Developed on: - 1.555 taken

Let's test your knowledge on Disputes.

  • 1
    Member goes to ATM and doesn’t get money - what should you do?
    Nothing if the member did not have the money come out of the account
    Fill out Stop Payment Form
    Fill out Dispute Form
    Laugh at them
    Call the Help Desk
  • 2
    Member goes to ATM, doesn’t get money and it comes out of his/her account - what do you do?
    Tell them better luck next time
    Fill out a Dispute Form
    Have them go to a different ATM
    Call the Police
    Cut up their Debit Card and order a new one
  • 3
    Member has Auto Insurance come out of his/her account and needs to stop it just this one time.
    Fill out a Dispute Form
    Fill out a Stop Payment form and write ONE TIME STOP
    Call the help desk
    Fill out a Stop Payment Form
    Tell the member there is nothing we can do
  • 4
    Member has gym membership taken out of account and wants to stop it permanently.
    Tell them there is nothing we can do
    Tell them to go to the gym and stop it
    Fill out Stop Payment Form and ACH Revocation
    Fill out Dispute Form
    Call the Help Desk
  • 5
    Member feels he/she was charged the incorrect amount for a transaction while using a debit card.
    Fill out Stop Payment
    Fill out a Dispute Form
    Call the Help Desk
    Change the member 10.00 for a stop payment
    Tell the member to go to the place that took the money out
  • 6
    Member did not recognize a processed check from Frontier Citizens that cleared account.
    Close the Account
    Fill out a Stop Payment form and have Tammy return it
    Have member Dispute the Transaction
    Call the help desk
    Charge 10.00 to stop it
  • 7
    Member had a transaction for Sears come out of account that they are saying is not theirs. It came out as a Processed Check
    Fill out stop payment
    Fill out Dispute Form
    Nothing we can do
    Call the Help Desk
  • 8
    Member has a transaction pending from an out of town company. They have not been in that town for over a week and needed more information on transaction.
    Close the Account down
    Wait for transaction to come out and then dispute it
    Charge their friends account
    Call the Help Desk
  • 9
    Member had a check that was stale dated clear her account.
    Protest the check
    Fill out a stop payment form
    Call the Help Desk
    Try to dispute the transaction
  • 10
    Member had an ach item (ARS) come out twice. He only authorized one of the items
    Tell the member they will have to be charged twice
    Call Help Desk
    Fill out Dispute Form
    Close account

Comments page 0 of 0
Click here to add a comment
There are currently 0 comments to display.