In-House or Outsource IT Support

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10 Questions - Developed by: Equinox - Developed on: - 6.645 taken - User Rating: 3.57 of 5.0 - 7 Votes

Should your company hire an in-house technician or outsource your IT? Actually, this probably is not the best question you could be asking. A better question would be “How much should I outsource and how much should I keep in-house?” This requires a deeper knowledge of where you are, so let's get started!

  • 1
    Size of company
  • 2
    How much can you spend a month?
    Team of techs (salary + benefits)*number of techs
    1 part-time tech ($12-20 an hour DOE)
    1 salaried technician (~$3,500 + benefits
  • 3
    How comfortable are you managing an IT Team without an Administrator familiar with the job requirements and expectations?
    We could use the expertise of an IT company, who manage themselves
    I'm sure we can figure it out
    We may have some trouble but I'm sure it will be fine, better than having an outsourced company
    We have an administrator
  • 4
    Hiring IT help:
    With how many computers we have, any downtime hurts our profitability, so when an IT guy quits, we have a problem
    We love to hire and manage all employees, though when one quits, that's significant a problem
    We may have an HR team, so there is only minimal downtime should an employee quit
    We have an HR superhero team, and never have to worry about hiring IT help, there is no downtime
  • 5
    In-house IT Teams
    Are safely in house, but they can't always keep up with maintenance
    Are a well-oiled machine in our company
    Are faster, rarely any computer issues, easily managed, always expert
    Generally keep up with problems as they come up, but sometimes get overwhelmed, and neglect proactive maintenance
  • 6
    How often do you NEED on-site assistance? (Keep in mind: many problems can be fixed remotely, which is much more cost effective)
    Monthly/emergency only
    Full-time, problem or not
    Part time
  • 7
    How complex is your computer system currently?
    0-1 servers, basic applications and programs,
    1 server, basic applications and programs, 40-75 users
    Many servers, standard and extra applications and programs, 200+ users,
    1-3 servers, standard applications and programs, 75-200 users
  • 8
    How much do you think a typical outsourcing company would cost a month, for your company?
  • 9
    Is personal service very important to you?
    No- we're a large enough company that it's hard to keep up with everyone
    Sure, though it isn't vital
    Yes, we want to know our tech, and still have access to other options should our tech be unavailable (techs are people too!)
  • 10
    How familiar are you, and others in your company with computer issues?
    We aren't experts, but we can manage basic problems
    We have some help here in house, and/or have people we can call in for emergencies
    We have our own IT team, never any issues.
    We aren't experts, and when severe issues come up we're stuck

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