In-House or Outsource IT Support

Developed by: Equinox

Should your company hire an in-house technician or outsource your IT? Actually, this probably is not the best question you could be asking. A better question would be “How much should I outsource and how much should I keep in-house?” This requires a deeper knowledge of where you are, so let's get started!

Question 1: Size of company

	200+
	10-50
	100-200
	50-100

Question 2: How much can you spend a month?

	$1000-5000
	Team of techs (salary + benefits)*number of techs
	1 part-time tech ($12-20 an hour DOE)
	1 salaried technician (~$3,500 + benefits

Question 3: How comfortable are you managing an IT Team without an Administrator familiar with the job requirements and expectations?

	We could use the expertise of an IT company, who manage themselves
	We may have some trouble but I'm sure it will be fine, better than having an outsourced company
	We have an administrator
	I'm sure we can figure it out

Question 4: Hiring IT help:

	We love to hire and manage all employees, though when one quits, that's significant a problem
	We may have an HR team, so there is only minimal downtime should an employee quit
	We have an HR superhero team, and never have to worry about hiring IT help, there is no downtime
	With how many computers we have, any downtime hurts our profitability, so when an IT guy quits, we have a problem

Question 5: In-house IT Teams

	Are a well-oiled machine in our company
	Are faster, rarely any computer issues, easily managed, always expert
	Are safely in house, but they can't always keep up with maintenance
	Generally keep up with problems as they come up, but sometimes get overwhelmed, and neglect proactive maintenance

Question 6: How often do you NEED on-site assistance? (Keep in mind: many problems can be fixed remotely, which is much more cost effective)

	Monthly/emergency only
	Part time
	Constantly
	Full-time, problem or not

Question 7: How complex is your computer system currently?

	0-1 servers, basic applications and programs,
	Many servers, standard and extra applications and programs, 200+ users,
	1 server, basic applications and programs, 40-75 users
	1-3 servers, standard applications and programs, 75-200 users

Question 8: How much do you think a typical outsourcing company would cost a month, for your company?

	$1,000-2,000
	$7,000+
	$4,000-7,000
	$200-4,000

Question 9: Is personal service very important to you?

	Yes, we want to know our tech, and still have access to other options should our tech be unavailable (techs are people too!)
	Sure, though it isn't vital
	Yes!
	No- we're a large enough company that it's hard to keep up with everyone

Question 10: How familiar are you, and others in your company with computer issues?

	We aren't experts, and when severe issues come up we're stuck
	We have our own IT team, never any issues.
	We have some help here in house, and/or have people we can call in for emergencies
	We aren't experts, but we can manage basic problems

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