Service Excellence quiz

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20 Questions - Developed by: Joanna Wills - Developed on: - 9.454 taken - User Rating: 2.75 of 5.0 - 8 Votes

You have 15 minutes to complete this multiple choice quiz.

There are 20 questions in total with a choice of 3 answers on each question. There is only one correct answer for each question so please read the question carefully. You have 20 seconds to select each correct answer .

  • 1
    If a guest has diabetes what shape toenails should they have?
  • 2
    How many hours maximum, in a week can a staff member work?
  • 3
    How many rest hours should a staff member receive in a week?
  • 4
    How many rest hours are staff members entitled to in a ten day cruise?
  • 5
    How many days should be given off, in a 10 day cruise?
  • 6
    How many days should be given off in a 7 day cruise?
  • 7
    When can hard dockets be used?
  • 8
    When do fitness staff need to be ready for a class?
  • 9
    If a guest who has cancer is feeling nausea, what would we need to avoid?
  • 10
    In what order would we ask questions to a complainant?
  • 11
    Under what age do guests need to participate in the Y-Spa program?

  • 12
    How much discount on products are Steiner employees entitled to?
  • 13
    When ordering emergency stock how long on average would it take to arrive if you were in Canada?
  • 14
    The correct response when asked if you are a registered massage therapist is:
  • 15
    Which two countries register Massage therapists and provide massage therapists with an RMT number?
  • 16
    If a guest wishes to purchase product/s and those items are not in stock, what would you do?
  • 17
    Choose the correct Solution selling process:
  • 18
    Telephones should be endeavoured to be answered within how many rings?
  • 19
    If a staff member is ill for a day or more, how is that calculated in regards to time off?
  • 20
    Male staff should keep their hair line above the..

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