New Home Sales Customer Registration

  1. Developed by: Steve Hoffacker

Test yourself to see how much we are in agreement with the essentials of collecting good contact information on the initial visit.

Question 1: When someone comes into your model center and you learn that they have visited your website at some time prior to coming, this makes the current visit
At least their second
Their second
No way to tell how many times
Their first

Question 2: When you greet someone in your model center and they indicate that they have visited your website, do you?
Confirm that they provided information on-line and look for it
Collect the information the way you need it even if they have provided it on-line
Take their word for what they say they provided
Assume they provided at least their name and email address at that time

Question 3: When someone enters your model center, the person responsible for collecting or providing their contact information is
You (don't give them the card)
There is a clipboard for them to use
You (give them the card to complete)
It's not that important on the first visit

Question 4: The most important single piece of information you must collect from each customer is
Their phone number where they can be reached
Their mailing address
Their name
Their email address
The date of their visit

Question 5: The second most important piece of information you need to collect from each customer is
Their name
Their phone number where they can be reached
The date of their visit
Their mailing address
Their email address

Question 6: The next most important piece of information to collect is
Their name
Their email address
Their phone number where they can be reached
Their mailing address
The date of their visit

Question 7: The next most important piece of information to note or collect is
Their mailing address
The date of their visit
Their name
Their email address
Their phone number where they can be reached

Question 8: The least important piece of personal information to collect is
Their email address
Their name
Their phone number where they can be reached
The date of their visit
Their mailing address

Question 9: Ideally, everyone who visits your model center, provided you have a local mailing address for them, gets a thank you note mailed
Within 48 hours of the visit
Within 72 hours of the visit
Within 24 hours of the visit
It doesn't really matter as long as it gets mailed
Within the first week after the visit

Question 10: When you call someone after their visit to your model center, and you get their voice mail or a machine, how many times should you leave a message
Just on the first call
Every time that you call and get the recording
Three or four times
None
Twice but that's all

partner: SheKnows

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