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33 Questions - Developed by: Stephanie - Developed on: - 9.219 taken

  • 1
    A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives.
  • 2
    2. At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:
    Resource allocator
  • 3
    First-line managers will most likely have to:
    Periodically monitor the company's organizational culture
    Do none of these
    Determine how to deal with long-term environmental changes
    Encourage, monitor, and reward the performances of their employees
    Monitor the performance of corporate investments
  • 4
    According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?
    Interpersonal roles, informational roles, and decisional roles
    Interpersonal roles, intrapersonal roles, and departmental roles
    Informational roles, ethical roles, and action roles
    Decisional roles, informational roles, and organizational roles
    Corporate roles, coordination roles, and informational roles
  • 5
    The ability to perform ____ increases in it's importance to success as managers’ rise through the managerial ranks.
    Human Skills
    Interpersonal Skills
    Conceptual Skills
    Technical Skills
    Informational skills
  • 6
    One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:
    The absence of entropy
  • 7
    As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:
    Resource allocator
  • 8
    ____ is the accomplishment of tasks that help fulfill organizational objectives.
  • 9
    Which of the following is an example of an interpersonal role?
    Resource allocator
  • 10
    A systems view of management allows managers to ____.
    Eliminate production bottlenecks
    Store and retrieve all types of information
    Deal with the complex environment in which their companies operate
    Manage employee attendance
    Communicate efficiently
  • 11
    With integrative conflict resolution ____.
    Both parties involved agree to give up something
    A third party’s decision settles the conflict
    Both parties work together to create an alternative solution that includes shared preferences and integrates interests
    Peer pressure determines the settlement of the conflict
    Both parties in the conflict are coerced into accepting a less-then-optimal solution
  • 12
    Kraft Foods has created five global product divisions (beverages, snacks, cheese and dairy, convenience meals, and grocery) and two marketing divisions (one for North America and the other for everything else). According to the systems approach to management, these seven divisions are examples of ____.
    Functional systems
    Entropic system
    Closed system
    Work units
  • 13
    How did the Industrial Revolution change jobs and organizations?
    Managers realized the importance of synergistic tasks.
    Managers realized the importance of customer relations.
    Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
    Skilled jobs were performed in homes rather than in factories.
    Managers learned to use delegation.
  • 14
    In general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.
    Management science
    Information management
    Operations management
    Communications management
    Administrative management
  • 15
    Which of the following is an example of a closed system?
    The metropolitan museum of art
    Buckingham palace
    An isolated ranch in montana
    None of the above
    United States Postal System
  • 16
    According to Chester Barnard, which of the following is an example of an organization?
    The four authors who co-authored a principles of management textbook
    The crew working on the construction of a new church
    All of the above
    A basketball team
  • 17
    This type of system functions without interacting with their environment.
    Closed systems
    Entropic systems
    Covert systems
    Synergistic subsystems
    Open systems
  • 18
    Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.
    Bureaucratic management
    Systems management
    Scientific management
    Information management
    Contingency management
  • 19
    Companies doing a competitive analysis typically err by ____.
    Doing an incomplete job of identifying competitors
    Doing all of them
    Overestimating their competition
    Ignoring proactive monitoring
    Relying on competitive intelligence
  • 20
    ___ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to create.
    Attitudinal modification
    Behavioral substitution
    Behavioral addition
    Relationship transformation
  • 21
    Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment.
  • 22
    Small manufacturers are successful often because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase, it often will refuse to do business with the manufacturer. At this point, many small manufacturers will offer price reductions because they fear failure if they lose the Wal-Mart account. The relationship between these small manufacturers and Wal-Mart can be described as ____.
    None of these
    Buyer dependent
    Supplier dependent
  • 23
    ____ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources.
    Environmental complexity
    Differentiation opportunity
    Environmental capacity
    Environmental dynamism
    Resource scarcity
  • 24
    A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
    Behavioral monogamy
    Relationship behavior
    Opportunistic behavior
    Transactional behavior
    Relational monopoly
  • 25
    A fast-food restaurant chain is famous for it's small, square hamburgers. Which of the following would be a component of it's socio-cultural environment?
    The development of fully automated drive-through windows
    The fact most consumers prefer eating out rather than at home
    A period of business prosperity
    A price war with Burger King and McDonald's
    Regulations passed by the Food & Drug Administration
  • 26
    The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.
    Organizational strategy
    Organizational vision
    Industry code of ethics
    Organizational culture
    Internal environment
  • 27
    Which of the following is one of the steps in the process that managers use to make sense of their changing environments?
    Environmental laddering
    Creating strategic windows
    Perceptual re-engagement
    Acting on threats and opportunities
    Behavioristic relations
  • 28
    What are the two types of external organizational environments?
    Public and private
    Market-specific and the product-specific
    Global and the national
    General and the specific
    Organizational and the interpersonal
  • 29
    In terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company.
    Specific; general
    Global; national
    General; specific
    Customer-driven; production-driven
    Informal; formal
  • 30
    The basic model of ethical decision-making ____.
    Begins with a diagnosis of the situation
    Is not accurately described by any of these
    Can be used to determine which principle of ethical decision making is appropriate to the situation
    Provides a method for analyzing the ethical climate
    Has five steps
  • 31
    In an article about BP Amoco, it's CEO said that the company’s commitment to ____ is all about trying to align it's policies, values, and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch.
    Shareholder responsibility
    Social munificence
    Social consensus
    Social responsibility
    Social proximity
  • 32
    Bayer AG was indicted as a participant in an international price-fixing scheme that drove up the costs of rubber chemicals used to make shoes, tires, and other products. Bayer AG paid it's fine but did not admit culpability. Instead, the company announced that paying the fine was less costly than litigation. Bayer AG implemented a(n) ____ strategy.
  • 33
    The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.
    U.S. Supreme Court
    U.S. Equal Employment Opportunity Commission
    U.S. Sentencing Commission Guidelines
    U.S. Department of Labor

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