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A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives.
2. At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:
First-line managers will most likely have to:
Periodically monitor the company's organizational culture
Do none of these
Determine how to deal with long-term environmental changes
Encourage, monitor, and reward the performances of their employees
Monitor the performance of corporate investments
According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?
Interpersonal roles, informational roles, and decisional roles
Interpersonal roles, intrapersonal roles, and departmental roles
Informational roles, ethical roles, and action roles
Decisional roles, informational roles, and organizational roles
Corporate roles, coordination roles, and informational roles
The ability to perform ____ increases in it's importance to success as managers rise through the managerial ranks.
One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:
The absence of entropy
As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:
____ is the accomplishment of tasks that help fulfill organizational objectives.
Which of the following is an example of an interpersonal role?
A systems view of management allows managers to ____.
Eliminate production bottlenecks
Store and retrieve all types of information
Deal with the complex environment in which their companies operate
Manage employee attendance
With integrative conflict resolution ____.
Both parties involved agree to give up something
A third partys decision settles the conflict
Both parties work together to create an alternative solution that includes shared preferences and integrates interests
Peer pressure determines the settlement of the conflict
Both parties in the conflict are coerced into accepting a less-then-optimal solution
Kraft Foods has created five global product divisions (beverages, snacks, cheese and dairy, convenience meals, and grocery) and two marketing divisions (one for North America and the other for everything else). According to the systems approach to management, these seven divisions are examples of ____.
How did the Industrial Revolution change jobs and organizations?
Managers realized the importance of synergistic tasks.
Managers realized the importance of customer relations.
Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
Skilled jobs were performed in homes rather than in factories.
Managers learned to use delegation.
In general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.
Which of the following is an example of a closed system?
The metropolitan museum of art
An isolated ranch in montana
None of the above
United States Postal System
According to Chester Barnard, which of the following is an example of an organization?
The four authors who co-authored a principles of management textbook
The crew working on the construction of a new church
All of the above
A basketball team
This type of system functions without interacting with their environment.
Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.
Companies doing a competitive analysis typically err by ____.
Doing an incomplete job of identifying competitors
Doing all of them
Overestimating their competition
Ignoring proactive monitoring
Relying on competitive intelligence
___ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to create.
Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment.
Small manufacturers are successful often because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase, it often will refuse to do business with the manufacturer. At this point, many small manufacturers will offer price reductions because they fear failure if they lose the Wal-Mart account. The relationship between these small manufacturers and Wal-Mart can be described as ____.
None of these
____ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources.
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
A fast-food restaurant chain is famous for it's small, square hamburgers. Which of the following would be a component of it's socio-cultural environment?
The development of fully automated drive-through windows
The fact most consumers prefer eating out rather than at home
A period of business prosperity
A price war with Burger King and McDonald's
Regulations passed by the Food & Drug Administration
The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.
Industry code of ethics
Which of the following is one of the steps in the process that managers use to make sense of their changing environments?
Creating strategic windows
Acting on threats and opportunities
What are the two types of external organizational environments?
Public and private
Market-specific and the product-specific
Global and the national
General and the specific
Organizational and the interpersonal
In terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company.
The basic model of ethical decision-making ____.
Begins with a diagnosis of the situation
Is not accurately described by any of these
Can be used to determine which principle of ethical decision making is appropriate to the situation
Provides a method for analyzing the ethical climate
Has five steps
In an article about BP Amoco, it's CEO said that the companys commitment to ____ is all about trying to align it's policies, values, and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch.
Bayer AG was indicted as a participant in an international price-fixing scheme that drove up the costs of rubber chemicals used to make shoes, tires, and other products. Bayer AG paid it's fine but did not admit culpability. Instead, the company announced that paying the fine was less costly than litigation. Bayer AG implemented a(n) ____ strategy.
The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.
U.S. Supreme Court
U.S. Equal Employment Opportunity Commission
U.S. Sentencing Commission Guidelines
U.S. Department of Labor
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