Customer Care Test

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10 Questions - Developed by: Adam Abdul - Developed on: - 2.094 taken

Customers are the most important part of our business. But sometimes we fail to impress them and this leads to failure of our business. The problem solely lies with us. No matter how wrong the customer might be.
Take this easy test and see if you qualify as a good customer care agent or you need an improvement.

  • 1
    A customer is the boss and is always right.
  • 2
    When customers enter our business premises, we should all leave what we are doing and go welcome them.
  • 3
    An angry customer is probably a hungry customer.
  • 4
    If a customer complains about our products, we should immediately see to it that the product meets customers specifications.
  • 5
    We should stand up when a customer greets us, or even bow a little to show respect.
  • 6
    If a customer is angry, yet you tried to explain to them that you can try to fix the problem and they don't listen. You should leave them arguing and go.
  • 7
    You are in a press conference and your phone rings, it's the manager and you were the next speaker in line. It is better to leave the room and pick the call.
  • 8
    You see a beautiful lady customer and you start flirting with her. Your co-workers see this and are about to report you to the HR. This is the right move.
  • 9
    Your boss constantly calls you while you are busy handling customers. Then you leave the customers hanging to hear what he has to say. This is okay.
  • 10
    Your boss insults you in front of customers. Insult him back.

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