Customer Service

You should greet and say the company's name when you answer the phone.

Your attire matters when dealing face to face with customers.

You should tell the customer if he/she is at fault.

Argue with the customer. Stand for your right.

Apologize to customer even if the fault was done by another staff.

When shaking hands, your hand should go soft and let the other party squeeze it.

Feedback by clients or customers is not important.

We must put ourselves in the customers' shoes if they lodge a complaint.

Repeat customer's complaint after they have said it to be sure.

Give away name cards with only one hand.