Front Office - Room Sales & Reservations

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30 Questions - Developed by: - Developed on: - 10,109 taken - 3 people like it

  • 1
    A label given to a person who comes unannounced, looking for rooms.
  • 2
    Apply to companies or institutions, usually with special credit arrangements in the hotel.
  • 3
    Most of these agencies have pre-arranged bookings of their tour groups in a hotel of their choice.

  • 4
    Are groupings of individuals or companies for a common purpose or goal, sharing ideas, hobbies, beliefs, other lots of things.
  • 5
    Some have special booking or credit arrangements with the hotel.
  • 6
    Refer to tourists or travelers traveling alone.

  • 7
    Schools, training centers
  • 8
    Some large hotels have ventured into a promotion known as "Sariling atin" (our very own). This promotion provides 30-50% discount for local tourists or domestic guests.
  • 9
    Refers to returning or visiting Filipinos who are residing or working abroad.
  • 10
    The highest published rate a hotel can charge for a specific room.

  • 11
    Is a special rate given to corporate accounts as an incentive for their patronage. 10-20% discount from the rack rate.
  • 12
    Is given when there is a guaranteed number of room nights within a specific time frame (1 week or 1 month). Companies and associations can negotiate for more discounts under this.
  • 13
    Governments officials who stay in a hotel for official functions are usually given per diem.
  • 14
    To attract more patronage during lean season, hotels and resorts make it a practice to offer off.
  • 15
    Some hotels experience high occupancy during weekdays and lower occupancy during weekends.
  • 16
    Like some airlines, hotels may give incentive to early bookings by giving special rate for room payments.

  • 17
    Some hotels may have provision for rooms that are used for half day-like those designed for short time conferences that need sleeping facility.
  • 18
    Apply to associations and group of professionals or industry practitioners who are offered professional set of discounted rates.
  • 19
    Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive on time, the room maybe sold to other guests.
  • 20
    Is an agreement that the hotel makes to hold a room for a guest until the guest arrives.

  • 21
    Applies when the terms of reservation have been verified. Both the hotel and the reserving party agree on the dates, rates and billing arrangement, room type and other arrangements.
  • 22
    In recent years, bookings are made faster through ___ which may be operated through.
  • 23
    This __ maybe opened and handled by the Rooms Reservations Manager or whoever heads the Reservations Section.
  • 24
    Booking parties may __ see or contact the Room Sales or Reservations Office to inquire about rates and terms and to make reservations.
  • 25
    Patrons can now easily place their reservations by __ & __. Most hotels have their own website that can be easily accessed by patrons.
  • 26
    Incoming __ calls concerning reservations will be answered by the Sales or Reservations Office or the Front Desk.

  • 27
    The __ machine has the advantage of being able to accept instantaneous bookings even when there is no clerk available to get the reservations.
  • 28
    Is operated by a Consortia of Hotels and Airlines. These system terminals are installed in various countries, accepting bookings for their member companies.
  • 29
    Groups of hotels usually have __, handling bookings for all their properties. They are connected by a free phone or local call number.
  • 30
    This computerized reservations system is used by large hotel chain and is often linked to a __.

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