In-House or Outsource IT Support

10 Questions - Developed by: - Developed on: 2012-05-15 - 8,805 taken - User Rating: 3.6 of 5 - 7 votes

Should your company hire an in-house technician or outsource your IT? Actually, this probably is not the best question you could be asking. A better question would be How much should I outsource and how much should I keep in-house? This requires a deeper knowledge of where you are, so let's get started!

1

Size of company

10-50
100-200
50-100
200+

2

How much can you spend a month?

1 part-time tech ($12-20 an hour DOE)
$1000-5000
Team of techs (salary + benefits)*number of techs
1 salaried technician (~$3,500 + benefits

3

How comfortable are you managing an IT Team without an Administrator familiar with the job requirements and expectations?

We could use the expertise of an IT company, who manage themselves
We have an administrator
We may have some trouble but I'm sure it will be fine, better than having an outsourced company
I'm sure we can figure it out

4

Hiring IT help:

We have an HR superhero team, and never have to worry about hiring IT help, there is no downtime
We may have an HR team, so there is only minimal downtime should an employee quit
We love to hire and manage all employees, though when one quits, that's significant a problem
With how many computers we have, any downtime hurts our profitability, so when an IT guy quits, we have a problem

5

In-house IT Teams

Are faster, rarely any computer issues, easily managed, always expert
Are a well-oiled machine in our company
Generally keep up with problems as they come up, but sometimes get overwhelmed, and neglect proactive maintenance
Are safely in house, but they can't always keep up with maintenance

6

How often do you NEED on-site assistance? (Keep in mind: many problems can be fixed remotely, which is much more cost effective)

Constantly
Part time
Monthly/emergency only
Full-time, problem or not

7

How complex is your computer system currently?

0-1 servers, basic applications and programs,
Many servers, standard and extra applications and programs, 200+ users,
1-3 servers, standard applications and programs, 75-200 users
1 server, basic applications and programs, 40-75 users

8

How much do you think a typical outsourcing company would cost a month, for your company?

$4,000-7,000
$7,000+
$200-4,000
$1,000-2,000

9

Is personal service very important to you?

Sure, though it isn't vital
Yes!
No- we're a large enough company that it's hard to keep up with everyone
Yes, we want to know our tech, and still have access to other options should our tech be unavailable (techs are people too!)

10

How familiar are you, and others in your company with computer issues?

We have some help here in house, and/or have people we can call in for emergencies
We have our own IT team, never any issues.
We aren't experts, but we can manage basic problems
We aren't experts, and when severe issues come up we're stuck

Comments (2)

Olivia (85354)

1681 days ago

My company is probably too small to need an IT company, they recommend me hire 1 part-time/on-call technician, to fight problems as they come up. This way, I don’t pay for what I need.

Olivia (22171)

1847 days ago

My company is probably too small to need an IT company, they recommend I hire 1 part-time/on-call technician, to fight problems as they come up. This way, I don’t pay for what I don’t need.

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