A+ Troubleshooting Quiz

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10 Questions - Developed by: - Developed on: - 8,461 taken

This quiz covers Chapter 1 Troubleshooting

  • 1
    What is the third A+ troubleshooting step?
  • 2
    Joe is unable to see anything on his 2nd display, but the 1st display is working correctly. You have an idea about what may be the cause, but you haven't done anything to the computer yet. Which phase of the troubleshooting process are you currently in?
  • 3
    Alice is unable to print to her printer. You suspected that the printer just needed to be remapped, but after doing so the problem still exists. Which phase should you go to after determining that it was not the printer mapping?

  • 4
    You have just resolved Michael's BSOD issue by replacing a bad stick of RAM. You've thoroughly tested the system and are confident that no further issues exist. What should you do next?
  • 5
    Choose the correct order below.
  • 6
    What is the first step in the troubleshooting process?

  • 7
    Michelle's PC is unable to access a particular web page. You've done everything that you could think of to resolve the issue but it is still present. What should you do next?
  • 8
    What should you do before making any changes to the computer? (Select the best answer.)
  • 9
    Where should a laser printer power cable be connected in order to prevent any electrical damage?
  • 10
    What is the biggest difference between RAID 1 and RAID 0?

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