Client Services

Developed by:

  • 1
    Customers have their own agenda. They’ll never notice if you’re in a bad mood.
  • 2
    Those who work behind the scenes or in the field do not have to worry about customer service.
  • 3
    Research demonstrates that between eight and 10 customers who leave do so because they are dissatisfied with the level of service they receive.
  • 4
    Customers can be difficult and trying at times.
  • 5
    How you perform your job is a form of customer service.
  • 6
    You have no influence over whether a customer returns.
  • 7
    It’s easier to attract a new customer than to earn back a dissatisfied customer.
  • 8
    Dissatisfied customers will tell between 8 and 10 other people about a negative experience with your company.
  • 9
    The customer is the boss.
  • 10
    It’s more important to pay attention to new customers than existing customers.

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