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ITM Clickers!
54 Questions - Developed by:
J
- Developed on:
2013-11-01
- 3.178 taken
1
What might have happened to the LCBO if it's top executives had not supported the investment needed in IT?
IT would have spent large amounts of $ with little business benefit
The Beer Store would gain competitive advantage
The LCBO would be buried in paper, with slow business processes
Customers would buy liquor elsewhere
2
Evaluate the effects on the LCBO if it's inventory control and warehouse management systems fail.
The Beer Store would see lots of new customers
The Ontario Government would be under siege by angry voters
Customers would go elsewhere for liquor
The LCBO warehouse union would go on strike
3
Is it unethical for the LCBO to share it's customer information from Vintages.com with other government agencies or departments?
No, I agree that by using the Vintages site I allow the LCBO to share my information
Yes, my information is protected under PIPEDA
Not Sure
Yes, the LCBO privacy policy states that personal information will not be traded to others
4
Is Mr. Kelly fulfilling his role as a senior vice president of information (CIO) correctly?
Yes, he is developing LCBO.com to improve the companys strategic competitive advantage
Yes, he is focused on interaction with the customer to improve customer engagement and loyalty
Not Sure
No, he is too focused on technology
5
As a future business leader, studying business technology management (BTM) is important to you because
Business technology is found in businesses
Business technology is used in businesses
Business technology is discussed in business magazines
Business technology enables business strategy
6
When you make it to the senior executive level in your career, you need to keep the following in mind when you are planning strategy
There need not be any alignment of strategy
Information systems strategy needs to be aligned business strategy
Business strategy needs to be aligned to information systems strategy
Business strategy enables the use of business technology
7
Porter suggests that business technology can improve efficiencies in your value chain (in the):
Support activities of the value chain
Nowhere in the value chain
Primary activities of the value chain
Linkages between primary activities
8
Which of the following represents the order of priority for the three primary organizational key resources?
People, information systems, processes
Processes, people, information systems
Information systems, processes, people
People, processes, information systems
9
You manage a Wal-Mart in Florida and the weather office is reporting that a hurricane is headed your way. You use ___ to place items that are commonly sold before hurricanes, like flashlights, batteries and bottled water, on the store shelves.
Knowledge
Data
Information
Wisdom
10
You have to explain what a competitive advantage is as it relates to business technology. Which of the following ways would you describe it?
Using business technology to create a distinctive understanding of your customers
Using business technology for day-to-day activities like producing communication documents
Using business technology to build a website because your competitors have websites
11
You are an RBC customer. You regularly use a variety of the banks services from online banking to travel insurance.
From RBCs POV in a competitive situation with other banks, which forces of porters five forces model is this extensive use of IS/IT addressing?
The threat of new entrants
At least two of Porter's forces
The power of buyers
The threat of substitute products
12
What does the term Digital Darwinism imply?
Organizations which can adapt to new information systems are doomed to extinction
Organizations which can adapt to the new demands placed on them for surviving in the information age are doomed to extinction
Organizations which cannot adapt to the new demands placed on them surviving in the information age are doomed to extinction
Organizations which cannot adapt to new information systems are doomed to extinction
13
The transistor based consumer electronics that Sony introduced in the 1960s would be considered a/an
Integrative technology
Innovative technology
Sustaining technology
Disruptive technology
14
In developing nation, the digital divide means that people in these countries...
Need to travel long distances to obtain access to technologies like internet access
Dont have access to technologies like cell phones and the internet
Are disadvantaged because of a lack of access to technologies like the internet
Lack familiarity of how to use technologies like cell phones and internet
15
Amazon is a/an _______.
Reintermediator
Intermediary
Content provider
Pure play
16
A company like Rogers or Bell when they are providing individuals and other companies access to the internet along with additional related services are fulfilling the role of a
Internet service provider (ISP)
Online service provider (OSP)
Wireless internet service provider (WISP)
Application service provider (ASP)
17
With it's supply chain management system, Wal-Mart uses a/an ______ to communicate stock levels and orders with it's suppliers.
Internet
Extranet
Intranet
Suppliernet
18
As an advertiser, you are interested in the count of the number of people who visit one site and click on an advertisement to take them to the site of the advertiser or the _________
Click-through rate
Mobility rate
Interactivity rate
Clickstream data
19
It is your moms birthday next week and you are sitting in class with your smartphone and purchasing her birthday present using ________
E-commerce
B2C commerce
Mobile commerce
Internet interactivity
20
McDonnell-Douglas is a large defense contractor in the United States and it uses the internet to pursue what model of e-commerce?
C2G
G2B
C2B
G2G
B2G
21
Identify the WRONG innovative example to fuel productivity.
Improved management information for decision making
Consistent business processes and information throughout Shell Canada
Productivity increases from worker who have a flexible and user-friendly information system
Third party contractors can enter detailed work information and service orders directly into the ERP information is more accurate and more timely
22
What advantages and disadvantages are there for Shell Canada to recycle it's equipment?
Recycling it equipment first reduces Shell Canadas environmental footprint by diverting the old equipment from the waste stream
Much of this equipment finds it's way to not-for-profit and charity organizations in need of equipment which promotes Shell Canada as a good corporate citizen
There is a disadvantage or risk that the equipment not being prepared right during recycling and the potential for the leaking of sensitive information
Shell can rely on employees to bring their own devices (PCs, laptops, tablets, smartphones) to connect to the shell network, thereby reducing operating costs
The government will provide tax rebates to shell for environmental stewardship of it's IT equipment through the WEEE program
23
How could Shell use social networking to boost productivity and increase profits?
Choose most appropriate answer
Shells internal and proprietary communication network can be replaced with a public cloud based network for non-critical communications
Allows Shell to understand how social networking can be used in the business to manage external and internal communications
Social networking as an addition to the workflow would boost productivity
Employees will be able to attend to personal issues while at work, allows for better work/life balance
A new generation of workers already work this way, they use social networking as part of their daily life, so this will be a familiar way to network within the company
24
ERP systems at Shell help the company integrate and manage it's daily operations that span from production and processing to logistics and accounting.
False
Not sure
True
25
The ERP system was a low cost, low risk implementation. The changes to business process were readily adopted by employees because they understood the improvements to productivity and profitability that the ERP would create.
Not sure
False
True
26
The ERP system has helped the company process by reducing and streamlining the previously highly manual process of third-party contractors submitting repair information.
Not sure
True
False
27
Software that provides connectivity between two or more software applications is referred to as:
Business process software
Middleware
Enterprise application integration middleware
Infrastructure software
28
What component of your companys ERP would you look for product profitability information?
Human resources ERP component
Production and materials management ERP component
E-business ERP component
Accounting and finance ERP component
29
A company has a well-fitting ERP when ______.
It has some major processing gaps but it can be tailored to fit
It has no major process gaps but it has a few minor ones
It has no minor process gaps but has a few major ones
It has some major process gaps along with some minor ones
30
You have been hired to run the business analysis unit in a successful company. What percent of the overall budget would you expect based on the statistics?
25%
15%
20%
10%
30%
31
Efficient and effective supply chain management will allow a company to do all but one of the following. Which is it?
Decrease it's own power as a buyer
Decrease threat of substitute products and services
Decrease the threat of new entrants
HI KEVIN AND JOHN: D ALMOST DONE, I think...
Increase it's own power as a supplier
32
As a supply chain manager, you need to be aware that the following key to supply chain management success is to ______________.
Orient your SCM practices to be future-oriented
Move your suppliers away from their traditional business processes
Plan according to the signal you receive from logistics
Continue to make the sale to the manufacturers
33
Today, SCM systems focus on extending beyond your companys four walls to influence all but which of the following?
Suppliers
Supplier's suppliers
Competitors
Customer's customers
34
Operation management today, managers use information systems to help them make decisions that influence ______
Product, costs, flexibility, quantity and customer satisfaction
Productivity, profits, flexibility, quality and customer satisfaction
Productivity, costs, flexibility, quality and customer satisfaction
Productivity, profits, flexibility, quantity and customer satisfaction
35
As a manager, when you are making decisions about the types of processes your company is going to use and what is needed for manufacturing plants, you are participating in _________.
Strategic Planning
Tactical Planning
Long-term planning
Operations planning
36
__________ includes all systems that do not directly deal with the customer, support behind the scenes operations and strategic analysis.
Tactical CRM
Personalization
Operational CRM
Analytical CRM
37
Porter suggests that business technology can improve efficiencies in your value chain (in the):
Nowhere in the value chain
Support activities of the value chain
Linkages between primary activities
Primary activities of the value chain
38
A customer of Netflix orders online programming through the Netflix website and the programming is then streamed to the customer through Netflixs use of technology,
Netflix is a threat to the local video store because of _______________.
Changed rivalry among existing competitors
A substitute product or service
Creation of a niche market
Decreased buyer power
39
Which of the following is the computer simulation software that allows a surgeon from a remote location to perform a surgery operation by using the equipment that can be controlled remotely
Expert systems
Intelligent agent
Agent-based modeling
Virtual reality
40
Business intelligence is a _____ capability of an ERP that organizes information, and applies ___ to assist managers with decisions.
Extended; analytical tools
Bore; analytical tools
Extended; data mining
Core; data mining
41
Which of the following is at the core of an ERP system?
Customers
Information
Database
Employees
42
Your company is looking for an application that delivers the following business benefits: forecasting, planning, purchases management, materials management, warehouse management and inventory management.
What type of application is your company looking for?
ERP
SCM
ERM
CRM
43
In operation management today, managers use information systems to help them make decisions that influence ____________.
Productivity, profits, flexibility, quantity and customer satisfaction
Productivity, costs, flexibility, quantity and customer satisfaction
Productivity, costs, flexibility, quality and customer satisfaction
Productivity, profits, flexibility, quality and customer satisfaction
44
Which of the following lists represents the different information levels in an organization?
Individual, department, enterprise
Independent, dependent, collaborative
Document, spreadsheet, database
Detailed, summary, aggregate
45
Which of the following is not a characteristic of quality information?
Integrated
Complete
Consistent
Accurate
46
In a relational database, the data stored about a person, place, thing, transaction, or event is called a/an ____________.
Attribute
Table
Entity
Field
47
What purpose do primary keys and foreign keys serve in a relational database?
To create dependent relationships
To create data relationships
To create logical relationships
To create physical relationships
48
With a supply chain management system, Wal-Mart uses ___ to communicate stock levels and orders with it's suppliers
Extranet
Intranet
Suppliernet
Internet
49
What is the difference between contact management and opportunity management?
Contact management deals with existing customers; opportunity management deals with new customers
Contact management deals with existing customers; opportunity management deals with existing customers
Contact management deals with new customers; opportunity management deals with new customers
Contact management deals with new customers; opportunity management deals with existing customers
50
Going forward, which type of firm will want to continue to use customer relationship management (CRM) as a major strategic focus?
I'm actually not too sure about the answer... What did you guys get?
Firms whose products or services are exclusive
Firms whose products or services are unique
Firms whose products o services are distinctive
Firms whose products or services are not unique
51
Of the information systems used at Grocery Gateway how would you classify the website?
DSS
AI
TPS
EIS
I'm not sure about this one either...
52
Of the information systems used at Grocery Gateway how would you classify the logistics management system?
DSS
EIS
Not sure about this one either:(
TPS
AI
53
Which of the following would you use to create a sustained competitive advantage for your company?
I'm not sure about this one either...
Adding a CIO and CTO to your C-suite (senior people/chief officers that make decisions)
Building a corporate website using Flash
Finding a distinctive way to compete
Using an ERP to manage your business
54
The ones I'm unsure have either been covered briefly without a clicker (so I didn't catch the answer, just the question) or been skipped over but I managed to catch a glimpse of it.
THAT'S ALL:) TRY YOUR LUCK WITH THIS ONE MUAHAHAHAHAHAH
Question: Who created this quiz?
John
Johnny
Jon
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